Thank You For Trusting Our Service!

Hi, You have made the best decision to trust our services. We hold our quality of service so dearly and don’t entertain disappointments.

So, this is what will happen next…

Our command center will check your appointment details and quickly allocate a competent Technician. Then assign him/her to your appointment and send you the technician’s details along with the date and time to attend the appointment.

In case your issues need clarity, the command center will be in touch to ensure that your issue is very clear before dispatching the technician.

Please note that all our technicians have our Company Identifications and follow strict Covid-19 Standard operating procedures.

In the event where our technician delays for any reason, the command center, and the technician will be in constant contact with you to ensure that you are aware of what’s happening.

Now, lay back and relax! Cape Town IT support will be there shortly to relieve you of your Technology pain.

In the meantime, please read some of our frequently asked questions below.

Keep Reading for answers to our most frequently asked question

Why do you charge a one-hour minimum?

• A. By having a one-hour minimum, we can send a Techinician to your home or office without charging for travel time. We provide a level of service unmatched by any competitor, and all work is backed by our Promise and Guarantee

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What happens if it takes longer than an hour?

• A. Most repairs can be solved in the first hour. However, if the technician expects that it will take longer, he or she will usually know within the first 15 minutes. The technician will give you options, and you can decide how you want to proceed.

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What if my computer is broken and it can’t be fixed?

• A. Sometimes, if there is serious damage to your computer, it is a better investment to buy a new one than to pay for a repair. If we find that’s the case, you can utilise the technician’s time to back up your data and then have the technician come back to transfer it to a new computer and help you set it up instead

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Why is there a charge for same-day service?

• A. The same-day service charge lets us be on call seven days a week, including holidays, and allows us to keep extra technicians on standby for your emergencies. If you don’t need us today, we can usually come by the next business day at no extra charge to you.

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What happens if the repair takes less than an hour?

• A. Since most repairs are completed in under an hour, we encourage our customers to make the most of any extra time. Please see the checklist above for ideas about the kind of services your technician can perform with any extra time.

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What happens if I am not happy with the service?

• A. Customer satisfaction is our priority, and we are constantly monitoring each technician’s performance. We promise to delight all our customers, so if you are ever not 100% satisfied, please get in touch with us!

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